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We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.


Tickets will be replied in 24 hours but may be delayed during the busy season. To solve your problem quickly, Please Note:

 Pre-sales Service:

If you have any questions before making a purchase, please contact our online at the right corner, or Email us at sarah@janestones.com


After-sales Service:

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.Please contact sarah@janestones.com for more details.

Wholesale Service:

If you are a wholesaler or business customer, please click here http://www.janestone.com/pages/wholesale-policy   or email us at sarah@janestones.com